"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the statement read. Schears wife, Brittany, shared the video on her Facebook page on Wednesday. It was a red eye flight, and Schear says in the video that they decided to let the toddler use the older sons seat because otherwise the child would be crawling all over his wifes lap and be less safe. Anybody else suspicious of the man, Brian Schear, who was kicked off a Delta Airlines flight possibly being paid by United Airlines to create and record the situation? Brian and Brittany Schear of Huntington Beach, California, said they were traveling with their two toddlers when they were booted from a Los Angeles-bound Delta flight from Hawaii. Delta says on its website that tickets cannot be transferred and name changes are not allowed. It's your choice. I'm just trying to help you, this is all I can do. A California family says they were kicked off a flight and threatened with jail for the adults and "foster care" for the children for refusing to give up a seat for their 2-year-old son, despite having paid for it, in the latest controversy for a major airline that was caught on video. Im not trying to cause a problem, but I believe in standing up for whats right.. "It's out of my hands now," the airline employee later tells Schear. The Atlanta-based airline issued an updated statement late Thursday afternoon. Eventually, the airline workers tell Schear that he and his family have to leave the flight. Brian and Brittany Schear, of Huntington Beach, were on a red-eye flight April 23 from Maui to Los Angeles when they got into an argument with officials after being told that they had to give. On video, the employee said that because Schears teenage son was not present and the ticket was in his name, the 2-year-old could not sit there and had to give up the seat. ", Brian Schear, seen here during an argument with Delta staff, says he and his family were forced off a flight from Maui because they put their 2-year-old in a seat Schear had bought for a different child. Later in the video, another employee said that Federal Aviation Administration rules stipulate that a 2-year-old cannot be in a seat, or occupy a car seat, and needed to be sitting an adults lap. "I bought the seat and you need to just leave us alone," Schear says in the cellphone video. The revelation of this latest incident comes just one week after United Airlines reached an undisclosed settlement with Dr. David Dao, the subject of the now infamous video showing him being dragged from his seat and off a plan. Schear, speaking to KABC News, said that he, his wife and two of their three children, ages 1 and 2, were traveling on a red-eye flight from Hawaii to Los Angeles last week. Last month, United airlines was embroiled in a public relations firestorm for its response to the violent removal of a passenger. You can watch the video below. The rhetoric during the incident escalated to the point the Schears were told their children could end up in foster care. You can use MyCase to: See your case history (a record of what has happened in your case) See the papers that have been filed in your case. Brian and Brittany Schear said they were kicked off of the flight for refusing to give up a seat held by their 2-year-old son. "I believe in standing up for what's right, and I paid for the seat.". Addresses Video of Him Being Removed from Flight in November: 'Exhausting', Odell Beckham Jr. Great job. "Great customer service. That did not happen in this case and we apologize, they also said. You kicked a family off a plane for following FAA rules. "We flew out here on a Delta plane and he sat in a car seat," responded Schear. It was midnight in Maui and we had to get a hotel and purchase new tickets the following day.. When will this all stop?". The plane was overbooked, and, since, the original named passenger, the older child, wasnt in the seat, Delta wanted to use it for someone else. And honestly, we didn't contact them. Your arms arent capable of holding your child securely, especially during unexpected turbulence, the FAAs website says. Our team has reached out and will be talking with them to better understand what happened and come to a resolution., WATCH: Video Shows American Airlines Flight Attendant & Passenger Confrontation, [protected-iframe id=098e6069c9e8cf1c1d2fb5bfbc89893d-62957618-107044925 info=https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fphoto.php%3Ffbid%3D10209277918040455%26set%3Da.1529456031820.2071233.1097283145%26type%3D3&width=500 width=500 height=503 frameborder=0 style=border:none;overflow:hidden scrolling=no]. Schear asks in the video. Early in the Maui video, Schear is seen being told that if he doesn't abide by the crew's order to give up a seat occupied by his toddler (in a car seat), he and his family would be kicked off the plane. In the clip posted to YouTube, an employee who identifies herself as Jenna tells Schear that a 2-year-old is not allowed to occupy his or her own seat because of Federal Aviation Administration regulations. They wanted to put one of. This whole thing has made me so angry and you know with the money that I'm out for the tickets, I couldn't care less about that," he said. Illinois highway pile-up causes multiple deaths, police say, Trump motion to declare mistrial in E. Jean Carroll lawsuit denied, Transgender Montana lawmaker Zooey Zephyr sues over censure, Debt ceiling standoff heats up over veterans' programs, U.S. tracking high-altitude balloon first spotted off Hawaii, Biden administration ending vaccine mandate for federal workers, travelers, The weirdest items passengers leave behind in Ubers, "Multiple fatalities" in massive pile-up on Illinois highway, Yellen warns U.S. could default on debt as early as June 1. ", "Trying to help us," Schear answers, "would've been not overselling the flight, and not trying to force us to get him out of that seat that I paid for, and holding this whole plane up.". This material may not be published, broadcast, rewritten, or redistributed. On the video, Brian Schear can be heard talking with a person off-camera - it is not clear whether that person is a Delta employee, a security officer, or somebody else. The California woman describes a nightmare in which the parents, with two small children, ages 1 and 2, had to suddenly leave the plane with no hotel or car lined up. Were going to be in jail and my kids are going to be what? Schear interrupted. Really showed the ugliness of Delta greed. The post was in response to another tweet criticizing the airline's handling of the incident which was captured on video that went viral a day earlier. The respondent may also stipulateor agreein writing to the petition and the divorce decree. The incident came just days after a Delta Airlines pilot was videotaped smacking a female passenger who was fighting with another passenger. Delta Air Lines has apologized. Delta's goal is to always work with customers in an attempt to find solutions to their travel issues. at this point youre on your own., You guys are unbelievable, Schear responds, giving the airline employees a thumbs up. Thats where the airline cried foul. Delta was notably absent. In it, Schear and crew members argue over. Deltas website also advocates for kids having their own seats. The end result was we were all kicked off the flight. After all, both passengers were his young children. Instead, he's told, the only options that remain are for either the family to get off the plane or have everyone on the flight leave the plane. "How'd you guys get on the aircraft?" In a video of the incident, somebody off camera mistakenly tells Schear that federal rules require children to remain in a parents lap throughout a flight. Delta Air Lines says on its website that tickets cant be transferred and names cant be changed. Our 2 year old was already asleep on the plane and our 1 year old just wide eyed watching everyone talk. We can all sit here all night," says the Delta representative. For kids under the age of two, we recommend you purchase a seat on the aircraft and use an approved child safety seat, it states. Now, theyve been thrust into the national spotlight as the latest example of alleged passenger mistreatment by an airline. Thats when trouble erupted. Great customer service., [protected-iframe id=a9e4ad8fd142f28b641fae65bd954f74-62957618-107044925 info=https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fbrittany.cordova.92%2Fposts%2F10209268179957009%3A0&width=500 width=500 height=608 frameborder=0 style=border:none;overflow:hidden scrolling=no]. Video posted to YouTube by Brittany Schear of Huntington Beach shows the disagreement between her husband, Brian Schear, and several Delta flight attendants. Brian and Brittany Schear of Huntington Beach, California, said they were traveling with their two toddlers when they were booted from a Los Angeles-bound Delta flight from Hawaii. MyCase is available in almost every type of case. Brittany Schear captured the moments leading up to their removal from the flight, showing either an airline or airport employee telling Brian that if he and his family did not comply, they would all be kicked off the plane. "That's not up to me," replies a crew member, who later adds, "At this point, you guys are on your own.". Wednesdays video comes amid a period of dire public relations for the air travel industry, following several high-profile instances of airline staff apparently mistreating customers. The airline is offering compensation and an apology to Brian Schear after a crew member said agents would put the parents in jail and place their children in foster care for a "federal offense." Schear has patents in the vehicle inspection area. Since 2014, hes been president of ConditionReports.com in Orange County, California. Later in the recording, Schear offers to hold the child in his lap for the flight, and is rejected. This material may not be published, broadcast, rewritten, or redistributed. Bumped off a flight? They oversold the flight. Delta has since apologized for the episode. OCAP can create a stipulation at the start of the case, or at any point in the case if the parties come to an agreement. Delta Air Lines Inc DAL.N said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a. He is repeatedly told it would be a federal offense if he doesnt give up the seat. A spokesman said Delta would not disclose the amount of the refund or compensation. The couple captured the incident on video and uploaded the footage to YouTube. In a statement, the company said it was "sorry for the unfortunate experience." The video, posted by Brian and Brittany Schear, showed them and their two. hide caption. "I believe in standing up for what's right, and I paid for the seat.". "According to the rules we're pulling up right now, he technically cannot be in a car seat," a crew member says of the 2-year-old, apparently referring to the child having an "infant in arms" ticket. What are we supposed to do, sleep in the airport?, Which option do you want to take? ", In his posting of the video that was filmed by his wife, Brittany, Schear wrote, "The end result was we were all kicked off the flight. Schear put his younger son in Masons seat instead. The FAA says on its website that it strongly urges parents to secure small children in an approved child safety restraint device, or car seat, throughout their flight. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. The airline issued an apology Thursday for an incident in which a Delta employee and a police officer threatened parents with jail time over a seat they'd booked for their son. LOS ANGELES -- Delta Air Lines is offering refunds and compensation to a California family that says they were forced off a plane and threatened with jail after refusing to give up one of their seats on a crowded flight. ", "It's a federal offense if you don't abide " the crew member answers as Schear cuts her off to say, "I bought that seat. Delta Air Lines Inc said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be . So- wait, were going to be in jail and my kids are going to be what? Brian Schear accuses the airline of lying to him. Brian and Brittany Schear of Huntington Beach, California, told CBS Los Angeles that they were returning from Kahului Airport in Maui, Hawaii with their two toddlers. Schear said the gate agent had agreed to let the family use the third seat and sit together. Shocking video shows family thrown off Delta flight in seat saga. You guys are unbelievable," Schear says near the end of the video. Congress held two hearings this week on airline customer service - a response to the video of Chicago airport security officers dragging a 69-year-old man off a United Express flight to make room for crew members who were traveling for work. Do you want to get off on your own, or?, In a statement Thursday afternoon, a Delta spokesperson said the company has reached out to the Schear family to refund their travel and provide additional compensation., We are sorry for the unfortunate experience our customers had with Delta, the statement reads in part. Theirs is the latest in a string of videos . When Schear refused to give up his teenage son's seat now his toddler son's seat Delta employees removed his family from the flight, citing incorrect FAA regulations. "As we were leaving the plane, there's four or five passengers waiting for our seat. You will hear them lie to me numerous times to get my son out of the seat.The end result was we were all kicked off the flight. I bought that seat youre saying youre going to give that away to someone else when I paid for that seat. Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV that they were returning from Maui with their two toddlers when the dispute arose on April 23. Delta Air Lines said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a flight or be. They then filled our four seats with four customers that had tickets but no seats. A Huntington Beach, California man and his young family were kicked off a Delta flight after refusing to give up a seat they paid for when the plane was overbooked. Instead, he's told, the only options that remain are for either the family to get off the plane or have everyone on the flight leave the plane. Brittany Schear has written about the familys experience on Facebook. Brian Schear Is President of a Vehicle Inspection Company & Delta Is Now Apologizing for the Incident According to his LinkedIn site, Brian Schear has made a career in business in Orange. Concord, California, United States. Delta is the latest airline to face fallout from an on-plane dispute, after a family that was forced off an overnight flight from Maui to California posted video that saw the crew say agents would put the parents in jail and place their children in foster care.
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