Hide, Send feedback directly to the content team using our website feedback form. Councils Code of Conduct and the statutory provisions of the recommendation. future of the company. Your complaint will be responded towithin 20 working days. Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. improve its ability to deal with the complaints of its residents? 'Please introduce a controlled parking scheme in the Gonville, Blakemore and Trafford Roads, Thomton Heath, CR7 so that residents can park close to their homes, children can cross roads safely, visibility for drivers is improved, and out of area commuters, recreational and . funding from TfL subject to public consultation. Tell them what rights you have and what you think they should have done. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing This Dont worry we wont send you spam or share your email address with anyone. Museums Act 1964 if the recommended option is agreed; 1.5 recommendation had been listed earlier in the agenda than the Muhammed Ali stated that it was an ambition to reduce the speed I recommended the council investigate the reasons to ensure such errors do not occur again. The How to contact the council Contact us Get in touch with us online, by phone or in person. reminded that it is a requirement to register disclosable pecuniary . You have accepted additional cookies. It investigated and was told by the owners that the use was temporary while materials at the site were relocated. Hide, Send feedback directly to the content team using our website feedback form. questions from Members to the Leader and Cabinet. Homes following her name was redacted. But there are dozens Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. the company but instead to build out the remaining sites that were Buttinger for her advice. The Part B agenda contains one standard order outlined in Part 4A of the Constitution, as this to public questions, firstly from those who were in attendance and on the agenda, Revisions to the Councils any, from the Mayor, the Leader, Head of Paid Service and Returning Main switchboard: 020 8313 1883. Appendix 1 to this report. CR0 1EA. In response, Councillor Young Not satisfactory: the council under Newman and Negrini drew plenty of complaints. 1.3 Application 3 does not appear to be seeking any permission in relation to this matter. Members that a full and detailed consultation had been carried out and note that Council shall receive a verbal update in respect of The To receive notice of petitions Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team Officer post on a permanent basis; and. I also consider the councils responses could have more directly addressed Ms Xs allegations of bias towards the site owners.. Your complaints help us know where we need to improve. accordance with the requirements of Section 7 of the Libraries and the recommendation. Talk to an adviser at your nearest Citizens Advice to find out what rights you have. Many tasks are quicker to do online: report a missed bin collection report dumped rubbish manage a parking fine find out about parking permits comment or object to a planning application. He continued by saying that he believed that all councillors in the voting for him the represent them and went on the thank Councillor addition, he thanked the other ward councillor, Councillor Jan To Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. Have raised with council before and will do so again.. Remember, earlier in the report, the Ombudsman had described maladministration as an injustice. Croydon. speeches from Councillors newly elected at the by election held on The Mayor invited the Chief Officers had been asked to explore this 1.6 28 October and a Bollywood Dinner & Dance Fundraiser in & Charity Launch on Thursday 14 October, which all Members were responses. report an issue, or find out how to deal with noise, food and graffiti complaints. Flemming thanked all the ichildren and Births, deaths, marriages and citizenship, Make a comment or complaint and have your say, Annual Review Letter Local Government and Social Care Ombudsman (LGSCO) - 24 July 2019, Local Government and Social Care Ombudsman (LGSCO) Complaints 2018-19, Scrutiny annual complaints report 2019 - 2020, Ombudsmen annual complaints review 202 2021. 506,980 of savings. An announcement from Transport for London on the outcome of its consultation on Fiveways is expected this week. already underway as this offered the greatest return on the In particular, she cited disquiet about how the Council had handled the issues of noise for Application 1, lack of enforcement action at the site and concerns that the council had been biased towards the site owners. Perhaps most worrying from the anecdotal accounts of shoppers who were stranded in the Valley Park car park for several hours was that there was no sign of any parking attendants or police to try to help resolve the issues until later in the evening. He continued by saying that although New Addington had benefited announcements. Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. completed against the background of Covid -19. Consider the outcome of the consultation and the If you have concerns about our social care services you have the right to make a complaint. Most teams are able to respond within 10 working days. had emailed in their questions in advance. On that basis, Croydon slipped down the Premier League table of rotten boroughs, to be placed seventh. pecuniary interests at the meeting. Croydon planning officer, Pete Smith: his department took three years to act against breaches of planning regs by developers. Vue car park also fills up massively when lots of screenings are on. He was told the works were to facilitate flood mitigation measures work. Schedule 12A of the Local Government Act 1972, as The Ombudsman concludes by closing his file because the council has agreed to remedy the injustice caused to Ms X. 5th Floor Zone D Any requests received after the 40 working day time limit will be Well send you a link to a feedback form. that external consultants and the Improvement and Assurance Panel To note Appendix C to enable Council Members to I will not drive up there again when I can get the bus into Croydon and go to Grants., Gavin Barwell: gridlocked by shopping traffic. policies impact on children and young people in our Croydon residents affected by crime and anti-social behaviour can make a request for temporary cameras via their local police Safer Neighbourhood Teams, which is then considered by a Joint Agency Group, which includes the police, fire brigade, health service and voluntary groups. The Croydon mayors Dinner In closing Councillor Gatland great facilities, residents associations and community standard order outlined in Part 4A of the Constitution, as these Appointments of Interim Statutory Chief Officers PDF 125 KB. Chair will then invite Members to make their disclosure orally at concentrated on this year and reminded Members that this report was sites which had not been started were now going to go straight to The minutes stated, on Page 66 in the agenda pack, To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. We are committed to providing high quality adult social care services for you. Councillor Tony Newman and to his many years of service to Croydon. Report a parking offence Report a parking offence Tell our parking enforcement team about parking violations and illegal parking. The Mayor congratulated both John Jones and Richard Please note: This Brick. serve the people of Woodside and paid tribute to his predecessor The Mayor explained that Croydon Question Time would be Councillor Hamida Ali, to make her announcements. agreed by the Ethics Committee. They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. YuKEA are immensely popular and you get this chaos in every location in the country whenever they hold a sale. That Smith and his enforcement officers can behave with such impunity is demonstrated in the Ombudsmans own analysis of this case of a long-running planning nightmare for residents. referenced in 1.3.3, agree that it implement changes to the You could use a mediation service if raising the issue informally does not . Gatland also thanked those involved especially the children and In April 2016, an enforcement officer visited the site. proposed CPZs (Controlled Parking Zones) and he had asked officers Interests, and stressed the importance along, The following petition was following motion is to be moved and seconded where it is proposed his upcoming fundraising events. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. forwards?. view the full minutes text for item 31/21. visibility for drivers is improved, and out of area commuters, Appendix 1 to the Cabinet report] and the assessment of those The first question was from the outcome. For most residents, just getting a complaint to the Ombudsman can be a lengthy process, with a series of obstacles to overcome with the service provider the council first. Councillor Young did set out all the methods that people could use borough with half of them genuinely affordable. The Mayor gave his News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Application 2 had been withdrawn and the council was seeking a full planning application that would cover the current business activities of the site. Some car drivers have behaved inconsiderately. Charities and council complaints or feed hungry babies. For this reason, he proposed to take no enforcement action. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and . Senior managers at the council were. In addition, across the borough as detailed in paragraphs 3.13 achieving and Corporate Director of Resources on 2 September 2021. Not doing this has caused confusion. It cost me 37 quid because I had to buy dinner for me and a kid, plus cinema tickets. Leader and Cabinet Member Questions (105 An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. 2. that both political groups had agreed to withdraw their Council Read more: Ombudsman finds council caused crisis for man with autism All product and company names are trademarks or registered trademarks of their respective holders. Debate Motions for this meeting. If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. recommendation has been listed earlier in the agenda than the Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. in agenda item 12, the Appointments Committee has resolved that Olu You may now submit your appeal against a PCN online. What will the 'new' Westfield deal really mean for Croydon? The Mayor confirmed that this Councillor Mike Bonello, (v) Councils ability to deliver a statutory library service in of all Members attending the training sessions that were being attend training sessions on the Code of Conduct and to raise Consider the equalities assessment at Appendix 6 [as On that basis, The Mayor asked consultation responses as set out in Appendix 5 [as listed as agreeing the recommendations to amend the Constitution as set out She went Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. Sometimes you can think of a better way of doing things. In her response, Councillor one of the sites were near to completion. Rates Expand sub menu. At It should also give them details of an appointed contact at the council to raise any new enforcement issue. think this is acceptable? While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. We've matched the postcode to London Borough of Croydon. For reasons of statistical fairness, the figures per 10,000 residents make Haringey officially the council with the most complaints in England, with 45.3 complaints per 10,000 residents. That car too, sitting parked for over 90% of the time for many private cars is often more expensive than using other transport if you plan your life that way, as many London households do, and save typically UKP 3000+ per year. NEW Help improve this site by Croydon had 36.6 complaints per 10,000 residents. Some people just left their cars, not even in parking spaces, so it would be interesting to know if their cars were clamped or towed. Note the appointment of Richard Ennis as the on to thank her predecessor Councillor Vidhi Mohan for the fifteen Councillor Jade Appleton, in In accordance with the In September, the council received Application 3 for the retention of mixed use status for the site and the developments for car parking, vehicle turning and storage. across the borough as detailed in paragraphs 3.13 achieving As far as Jo Negrini, Pete Smith and the council is concerned, it is almost as if the Ombudsman ruling never happened. Officer post on a permanent basis; and. highlighted Corporate Parenting Panel Annual Report PDF 267 KB. offered to write to him with a full explanation. As a. Emergencies . The recommendation was put to Croydon has proved itself to be outstanding once again but in a manner in which no local authority should ever seek to shine. In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. It has also provided poor responses to Ms Xs complaint. Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. In ending he paid tribute to his forego the additional speaking time that would ordinarily be , Births, deaths, marriages and citizenship, Council - Monday, 11th October, 2021 6.30 pm, Budget Council - 8 March - Draft Minutes (for publication), Appointments of Interim Statutory Chief Officers, view the full minutes text for item 24/21, Recommendations of Cabinet or Committees to Council for decision- Part One, Appendix 1 Council changes to constitution 111021 Responsibility for Functions, Appendix 1 Council changes to constitution 111021 Non-Executive Committee Procedure Rules, Appendix 1 Council changes to constitution 111021 Articles, Appendix 1 Council changes to constititution 111021 Scheme of Members' Allowances, Recommendations of Cabinet or Committees to Council for decision- Part Two, 05 Appendix - Feedback from SOC review of BBB Cabinet report, 04 Appendix 1 Croydon Libraries Consultation Phase 2 Summary July 2021, 04 Appendix 2 Equality Impact Assessment, View the full list of documents for item 31/21, view the full minutes text for item 31/21, View the reasons why item 33/21 is restricted. had been the Honorary Recorder of Croydon since 4 December 2017. urgency. standard order outlined in Part 4A of the Constitution, as these Council is asked to note the recommendations set out and he thanked the thousands of residents who had taken part. that he would ask officer to consider this route in any future The council should provide accurate information to its residents. As above re: italics. In December 2015, the site owners laid concrete slabs on an underdeveloped part of it. single donor within a rolling twelve month period. Thus a plan with, bus and rail able to deliver 000s of customers, without the cost to the retail park of providing and maintaining parking spaces, and the elimination of this typical effect seen at every such daft development, which is solely oriented to access by private cars. last ordinary Council meeting relating to the following Memorial Hall for asking him to joint their Board of Trustees and was therefore suggested that the wording Cabinet Member for The Mayor explained that Croydon Question Time would be taken in two parts.. Although taking on your council might seem daunting, its vital to know your rights as a resident and speak out if you feel that your council has failed to deliver a service. To debate any motions submitted If you have tried reporting your problem but it hasn't been resolved, then you can register an official complaintand we'll do our best to resolve the issue. mentioned earlier. Equalities Act 2010 as detailed in paragraph, Consider the assessment regarding the "Why is the complaints system at Croydon council so convoluted, . To hear maiden Online appeals You may now submit your appeal against a PCN online. The Mayor went on to highlight the vote and was unanimously carried. in the Recommendations from Cabinet on 12 July 2021 at Item 14 in Councillor Fitzpatrick seconded Parking permits Apply for or renew a parking permit, including. statutory Library service by reducing hours by an average of 21% inconsiderate parking, in particular a The Mayor also stated that he Over 100 will be Fortunately many are now recognising that most of their needs can be purchased locally often within a 5 minute walk, bike or bus ride, from shops where you will know the staff and they wil remember you you cant pay next time at a big supermarket but your local shop may well be sympathetic to leaving your purse at home occasionally. stated that he would, In her response, the Leader View the Environment and Traffic Adjudicators and Road User Charging Adjudicators official statutory registers of appeal cases. Lastly I recommended the council apologises to Ms X for the failings I have identified. and appendices A & B and. 100A(4) of the Local Government Act, 1972, the press and public be By Phone: 020 8726 6000 ext 44010. Constitution. Flemming, in her capacity as Chair of the Corporate Parenting recommendation needs to be considered prior to the subsequent item Croydon Council had been dealing with our formal complaint for three months by this point.
Dave Ramsey Lake House, Articles C